Training and Development
Trained staff will ensure that organisational profitability is enhanced. Every Excellence provides practical training courses that inform, instruct and inspire attendees.

The content of courses and workshops offered includes the following:

1. Planning and organizing

• Benefits of effective planning
• S.W.O.T analysis
• P.O.W.E.R. process
• Personal Planning
• Practical exercises to prepare a business plan                       

2. Staffing

• How to recruit the right person
• Developing a profile of your recruit
• Methods of recruiting and their effectiveness
• Pitfalls of selection
• How to ask the right questions
• Use of role plays
• Reference checking
• Practical exercises to develop interviewing skills

3. Leadership

• What is leadership
• Differences between management and leadership
• Practical solutions on increasing leadership effectiveness
• How to coach people and get the best out of them
• The K.A.S.H. approach to identifying and solving performance problems
• Understanding morale and motivation
• How to train people effectively using P.E.S.O.S process
• Practical exercises to develop training skills

4. Controlling

• What is supervision
• Cop verses Coach model
• Benefits of effective supervision
• How to conduct an effective performance appraisal
• Link between planning and controlling
• How to give feedback to enhance performance
• Practical exercises to develop skills to give feedback and to conduct a performance review and planning (P.R.P) session.

1. Prospecting

• Putting it into perspective
• Where do you find potential clients
• How do you find them
• How do you approach them (pros and cons of each method)
• Using modern technology

2. Telephone techniques

• Pitfalls of the telephone
• How to increase success on the phone
• Develop a style and script
• Practical exercises to develop skills on the telephone

3. Sales Interview

• Understanding the sales process
• Opening the interview
• How to establish trust and credibility
• Use of the Three P's
• Understanding your client
• Questioning skills. (Identifying effective questions)
• Use of a needs analysis
• Overcoming obstacles and objections
• Obtaining the clients agreement to proceed
• Practical exercises to develop sales skills

4. Follow Up

• Importance of after sales service
• How to be different
• Ways to retain your client for life
• Maintaining effective records
• Overcoming contact barriers

1. Presentation Skills

• Process to create effective presentations
• Structure of presentation
• Physical movements and gestures
• Voice modulation
• How to avoid common pitfalls
• Practical exercises to develop presentation skills

2. Interpersonal Skills

• Understanding different types of people
• Characteristics of each type
• How to recognise styles
• Strategies to deal with different styles
• Practical exercises to identify styles and develop strategies

3. Personal Motivation

• What motivates people
• Theories of motivation
• Understanding how the human mind works
• Expectations verses outcomes
• Fear and greed in motivation
• How to use new knowledge to increase levels of motivation
• Motivation and K.A.S.H.

4. Personal Goal Setting

• How to use the P.O.W.E.R process
• Developing effective objectives
• Strategies to achieve goals
• Achieving balance in life
• Using and understanding your mind to achieve your goals
• Visualisation and goals
• Practical goal setting exercise